If you want to cancel your order please send an email to firstname.lastname@example.org.
Please put on the subject of the email "Cancellation of order" so that we can spot the inquiry immediately and prioritize it.
Note: All orders are only eligible for change/cancellation within 2 hours of order confirmation. Once the order is successfully cancelled, we aim to process the refund within 7 working days from when we receive your return. Once we’ve received it, we’ll authorise the payment provider you used to pay with to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions.
It's been seven days and i still have not received my refund, where is my money?